Your Call Should Be Important to Us, but It's Not - New York Times

Your Call Should Be Important to Us, but It's Not - New York Times: "PAUL M. ENGLISH never imagined that a pet peeve would become such a cause célèbre. For more than four years, Mr. English, a veteran technologist and serial entrepreneur, has maintained a blog on which he shares everything from his favorite chocolate cake recipe to the best management advice he's received." Era ora che qualcuno lanciasse questa campagna! Tutti odiano i risponditori automatici, tutti i centri di assistenza lo sanno, ma continuano a nascondere la faccia dell'azienda dietro voci registrate.